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menara118 Legal: clear rules before access

menara118 Legal sets out how account access, identity checks, data use and policy requests work for you in Indonesia.

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menara118 menara118 Legal: clear rules before access
CONTACT ROUTES

Three ways to raise a Legal question

A clear contact route helps you resolve a policy question without guessing where to begin.

Account access Ask about the Legal conditions for opening or using an account, including phone verification…
Data request Use this path when you want to ask how your account details, device records…
Payment record For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account…
DATA PRACTICE

How we apply Legal controls

The Legal process is practical: we connect account rules with the records needed to protect access and answer your requests.

Account details

We use the details attached to your account to manage access, answer policy requests and associate a question with the correct record. Keep your phone number current because phone verification is part of the account access path.

Cookies

Cookies may support the browser session and remember relevant policy choices. You can check your browser controls when you want to adjust cookie handling, although changing those controls may affect account access or page behaviour.

Security steps

Protect your login details and do not send passwords through a contact request. Our Legal process may require account or phone checks before discussing private records, so a request can be matched to the person asking.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help us locate the relevant account event. Send only the reference needed for the request, not a full wallet password or private PIN.

Retention questions

If you want to ask how long a particular account, contact or payment record is kept, name the record and the reason for your request. We assess retention questions against the current Legal terms and applicable local requirements.

Policy changes

When policy wording changes, check the current Legal page before using your account. If a clause is unclear, contact us with the section name and your question so we can explain the relevant account or data rule.

Answers to common menara118 Legal searches

These Legal answers address the questions you may have before opening an account or asking us to handle a policy matter. They cover access, personal data, cookies, payment records and contact steps. Read the current terms as well, because access depends on local law and the applicable wording can change when policy requirements change.

The Legal page covers account access, phone verification, personal data handling, cookies, payment records, policy changes and contact requests. It explains how we apply those rules to your account and reminds you that access depends on local law.

You can open the Legal page from a mobile or desktop browser in Indonesia, but account eligibility depends on local law. Check the current terms for your location, complete the required phone verification, and do not continue where access is not permitted.

Phone verification helps connect the account with the contact detail supplied during registration before account access is granted. It also gives us a practical way to match a policy request with the correct account without relying only on a typed name.

We may use a payment reference to identify an account event involving DANA, OVO, GoPay, QRIS, bank transfer or virtual account. Send the relevant reference for a request, but never send a wallet PIN, password or full private credential.

Contact us through the data request path and state which account detail you want corrected or changed. We may need account or phone checks before discussing private records, and we assess the request under the current Legal terms.

Ask which cookie or browser record your question concerns and whether it affects the account session or policy preference. You can also use browser controls to adjust cookies, although a change may affect how the Legal page or account access behaves.

Use the policy contact route and include the section name, the wording you found unclear, and what you need explained. We can direct the question to the relevant Legal area, while the current page remains the reference for applicable terms.

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